Here's how you can file a complaint: Learn how to file a complaint about a business outside of NYC. Printable Complaint Form. Email or call DCWP to schedule an appointment. Important: Please submit copies of supporting documents for your complaint (for example, web printouts, contracts, warranties, bills, statements, cancelled checks, correspondence Worker Rights. gov. Rules of the City of New York > Title 6: Department of Consumer and Worker Protection > Chapter 7: Office of Labor Policy and Standards > Subchapter E: Freelance Workers. Bail Bond Consumer Bill of Rights (Formatted to fit on paper sized 8. May 22, 2024 · More ways to get help with this program. Use our online service Search Business to see if an individual or business holds a DCWP license. People who are deaf, hard of hearing, or speech-impaired can call 212-NEW-YORK (212-639-9675) using a Video Relay Service (VRS), or 212-504-4115 using TTY or Text Telephone. I would like to If you would like a reply, contact information (e. Next Section. We protect and promote labor standards and policies that create fair DCWP Licensing Center 42 Broadway New York, NY 10004 Mon - Thu: 8 AM - 4 PM; last appointment at 3:30 PM. If you wish to submit your complaint form via U. Appointments are required. Agency: Department of Consumer and Worker Protection. O. Agency: Westchester County Department of DCWP’s Visiting Inspector Program (VIP) provides a free visit by a senior inspector who will advise you on what you need to know to comply with DCWP regulations and avoid violations. M. Select Department of Consumer and Worker Protection (DCWP) from the agency dropdown menu. The industries studied for this report include: toys and accessories, children’s The Office of Consumer Affairs for Early Intervention helps families and community partners by providing additional information and addressing concerns about services. The New York City Department of Consumer and Worker Protection (DCWP) can help you with complaints about businesses in New York City. Check License Status. The law, which went into effect in April 2014, was historic in its scope, and now offers more than 3. NYC SMALL BUSINESS SUPPORT CENTER 90-27 Sutphin Blvd, 4th Floor Jamaica, NY 11435 Check License Status. To find out more about specific complaints, read some Common Complaint Issues. Include your license number. Impact Over the course of a woman’s life, the financial impact of these gender-based pricing disparities is significant. You can fax written comments to the Department of Consumer Affairs, (646) 500-5962. Website: dol. Mayuga is a seasoned public servant across all levels of government with extensive experience in consumer protection, workers’ rights, and engagement with immigrant New Yorkers. Amanda Saake, Special Assistant to the Commissioner. Call 311. Agency: Suffolk County Consumer Affairs. NYC Department of Consumer and Worker Protection (DCWP)—formerly the Department of Consumer Affairs (DCA)—licenses more than 45,000 businesses in more than 40 different industries. If your office is located in New York State, but not within New York City, please contact the New York State Department of Labor: Phone: 1-888-469-7365. 240 Old Country Rd 3rd Floor Mineola, New York 11501 (516) 571-2600 Directions. 42 Broadway, Lobby New York, NY 10004. Email onlineappsdocs To protect and enhance the daily economic lives of New Yorkers to create thriving communities. Y. Residents who earned $85,000 or less and file as a family, or those who The NYC Department of Consumer and Worker Protection (DCWP)—formerly the Department of Consumer Affairs (DCA)—protects and enhances the daily economic lives of New Yorkers to create thriving communities. Through a comparison of nearly 800 products with clear male and female versions from more than 90 brands sold online and in stores at two dozen New York Rules of the City of New York > Title 6: Department of Consumer and Worker Protection > Chapter 2: Licenses Local Law 80 of 2021 On July 18, 2021, the City enacted Local Law 80 of 2021, which provides civil penalty relief from certain sanitation, health, transportation, consumer affairs, noise control and buildings violations. Consumer Affairs Office - faq. In 1994, the State of California studied the issue of gender-based pricing of services and estimated that women effectively paid an annual “gender tax” of approximately $1,351 for the same services as men. Records are generally available within 20 business days. To see if a tow truck company is licensed, visit the check license page or call 311. New material is underlined. consumer. Phone Number: (212) 436-0441. Business Hours: Monday - Friday: 9 AM - 5 PM. View the disclaimer. To report corruption, contact the NYC Department of Investigation. This will allow you to link your business records to the new system. website. Expiration Date: March 31 (Odd Years). Online. Contact the Office of Consumer Affairs by calling 347-396-6828, or email EIConsumerAffairs@health. You can only obtain legal advice from a lawyer. 212-487-4583. Fax: (518) 486-9687. individuals. Albany, New York 12229. (800) 697-1220. Last appointment: 3:30 p. Mailing Address: PO Box 6100 Hauppauge, New York 11788. By Phone. NYC SMALL BUSINESS SUPPORT CENTER 90-27 Sutphin Blvd, 4th Floor Jamaica, NY 11435 Note: You can use your case number to check consumer complaint status online . Division of Consumer Protection. Note: The IRS or New York State Department of Taxation and Finance may use the bank account information in your return to deposit additional payments, such as stimulus payments or advance Child Tax Credit payments. You can submit this form in one of the following ways: • Email: Consumers@dcwp. Press Releases and Reports. Tax return preparers and facilitators must: provide you with a free copy of Publication 135, Consumer Bill of Rights Regarding Tax DCA enforces the Consumer Protection Law, the Paid Sick Leave Law and other related business laws throughout New York City and licenses nearly 80,000 businesses in 55 different industries. Ready to Rent helps New Yorkers prepare to apply for affordable housing by providing free one-on-one financial counseling and DCWP's Office of Financial Empowerment (OFE) assists New Yorkers with low incomes by developing and offering innovative programs and services to increase access to high-quality, low-cost financial education and counseling, safe and affordable mainstream banking, and access to income-boosting tax credits and savings. Required if “Sales Tax Identification Number” is a requirement on your license application checklist. NYC SMALL BUSINESS SUPPORT CENTER 90-27 Sutphin Blvd, 4th Floor Jamaica, NY 11435 At the Center, businesses can get help from the NYC Department of Consumer and Worker Protection (DCWP), NYC Department of Health and Mental Hygiene (DOHMH), and NYC Department of Small Business Services (SBS) all in one convenient location. – 4:30 P. Agency: Nassau County Consumer Affairs. We are a dedicated voice in City government for workers in NYC. Office Hours:M-F: 8:30 am - 4 pm. DCWP licenses more than 45,000 businesses in more than 40 industries and enforces key consumer protection, licensing, and workplace laws New York City Department of Consumer Affairs. Email LicensingAppointments@dcwp. DCWP Commissioner Mayuga's headshot. If you have not received your Certificate of Authority, please enter the 6-digit NYC Department of Consumer Affairs \(DCA\) Created Date: 9/11/2019 12:39:21 PM Mailing Address: PO Box 6100 Hauppauge, New York 11788. DEPARTMENT OF CONSUMER AND WORKER PROTECTION (DCWP) LICENSING CENTER. Businesses that are newly licensed by DCWP will be contacted to set up a VIP appointment, but any new brick-and-mortar retail business in New York City You can get help settling a Department of Consumer and Worker Protection (DCWP) violation before a scheduled hearing. recipient groups. DCWP licenses more than 45,000 businesses in more than 40 industries and enforces key consumer protection, licensing, and workplace laws Parking facility’s consumer affairs license number; New York City Department of Finance Parking Tax Exemption Unit P. Stay Connected with @helloDCWP: taking immediate action to protect the residents of New York City. NYC SMALL BUSINESS SUPPORT CENTER 90-27 Sutphin Blvd, 4th Floor Jamaica, NY 11435 Please contact us at (212) 756-8777, via email to info@hinchnewman. Welcome to City Planning's guide to parking garages and lots throughout the five boroughs of New York City. If you are interested in our The NYC Consumer Affairs Department is a government agency based in New York, NY that focuses on protecting consumer rights and ensuring fair business practices within the city. Call 311 and say “Service Request Status”. The agency licenses and regulates more than 78,000 businesses in 55 different industries. • Mail to the address above. Richard Newman is a highly regarded New York City (NYC) Department of Consumer Affairs (DCA nka Dept. The information is not legal advice. 5 x 14 as described in Section 2-318 of Title 6 of the Rules of the City of New York. The map on this website provides locations of parking facilities licensed by the Department of Consumer Affairs, as well as those operated by NYC Department of Transportation. • Fax: 212-487-4482 / 646-500-5914. DCA licenses more than 81,000 businesses in more than 50 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. Get Fast Facts about the NYC Child Care Tax Credit. You can also complete the form here and the Office of Consumer Affairs Schedule an appointment to file in person at the DCWP Licensing Center or NYC Small Business Support Center. Tony Trahan, Deputy Director, Office of Consumer Affairs. Check our office hours and if you need assistance, call us at (914) 995-2155. com Vilda Vera Mayuga. If you are unable to submit a request using OpenRecords, you can mail or fax your request. DCA's Office of Financial Empowerment urges New Yorkers eligible for the Earned Income and NYC Child Care tax credits to file their taxes at free or low-cost sites. Mineola, New York 11501. 90-27 Sutphin Blvd, 4th Floor Jamaica, NY 11435. Email is required for you to receive an acknowledgement of receipt. m. Vilda Vera Mayuga was appointed as the commissioner of the Department of Consumer and Worker Protection (DCWP) in February 2022. com or via our Online Case Submission Form . DCWP Licensing Center 42 Broadway New York, NY 10004 Mon - Thu: 8 AM - 4 PM; last appointment at 3:30 PM ; NYC Small Business Support Center Department of Consumer Affairs. This process can help you seek assistance and potentially find a resolution to the issue. Note: You will be redirected to a new web The Division of Consumer Protection assists New York State consumers that are aggrieved in the marketplace. DCA enforces the Consumer Protection Law and other related business laws throughout New York City. Box 5563 Binghamton, NY 13902-5563. Apr 15, 2024 · Since 2002, NYC Department of Consumer and Worker Protection (DCWP)—formerly the Department of Consumer Affairs (DCA)— has coordinated the City’s Annual Tax Season Initiative. S. Until you receive your new sign, you must continue to post both your license and the complaint sign. g. gov/employment-agencies. Front Desk Hours: 9:00 A. Phone Number: (631) 853-4600. 99 Washington Avenue. Go to the DCWP webpage about Financial Empowerment Centers or read the FAQ. New York City employees are not allowed to ask for or accept anything of value, such as money, gifts, or tips for doing their job. gov/consumers or on its social media sites, Twitter, Facebook, Instagram and YouTube. , email, name, mailing address, and/or phone number) is REQUIRED. Elizabeth Breier, Deputy Director, Office of Consumer Affairs. About DCA. RULES OF THE CITY OF NEW YORK TITLE 6: DEPARTMENT OF CONSUMER AFFAIRS CHAPTER 2: LICENSES In October 2013, DCWP combined the license and the complaint sign, previously separate documents, into one consolidated sign. Read press release. If your return has information for a temporary bank account (for a RAL, RAC, or Refund Transfer), you may receive any additional 44 Holland Avenue. Stay Connected with @helloDCWP: The NYC Department of Consumer Affairs (DCA) protects and enhances the daily economic lives of New Yorkers to create thriving communities. $300. NYC SMALL BUSINESS SUPPORT CENTER 90-27 Sutphin Blvd, 4th Floor Jamaica, NY 11435 DCWP’s lawsuit seeks restitution for consumers and civil penalties. If you filed a complaint but have not heard from DCWP after 45 days, please: Email consumers@dcwp. Learn how to file a complaint about a business outside of NYC. Learn more online. affairs@suffolkcountyny. Available Monday to Friday, from 8:30 a. Jamaica, NY 11435. Our focus is to better understand the people we serve. Contact Us. Phone: (518) 473-6579. Apr 11, 2024 · NEW YORK, NY – Department of Consumer and Worker Protection (DCWP) Commissioner Vilda Vera Mayuga today celebrated the 10 year anniversary of the city’s landmark Paid Safe and Sick Leave Law. The NYC Department of Consumer and Worker Protection (DCWP) licenses businesses that tow: Cars that have been stolen, appear to be abandoned, or have broken down. By Appointment Only Hours: Monday-Thursday: 8 a. Sections 1043 and 2203(f) of the New York City Charter, and Sections 20-104(b) and 20-233 of the New York City Administrative Code authorize the Department of Consumer Affairs to make these proposed rules. to 4:30 p. OCA provides opportunities for recipients and their families to effect change in NYS The Department of Consumer Protection fights hard to ensure a fair and equitable marketplace for consumers. usps. 240 Old Country Road. Phone: 718-570-8500. nyc. You can mail comments to Casey Adams, Director of City Legislative Affairs, New York City Department of Consumer Affairs, 42 Broadway, 8th Floor, New York, NY 10004. 11/01/2023: Read report: 5-Year Report on NYC's Freelance Isn't Free Act The New York City Department of Consumer and Worker Protection (DCWP) can help you with complaints about businesses in New York City. Oct 11, 2018 · The NYC Department of Consumer Affairs (DCA) protects and enhances the daily economic lives of New Yorkers to create thriving communities. 11435 Phone: 311 for all If you wish to submit your complaint form via U. 3 reviews and 3 photos of NYC DEPARTMENT OF CONSUMER AFFAIRS "I accompanied a friend to the DCA Collections Unit to deal with a summons he had received about a missing sign in his small business. The NYC Department of Consumer and Worker Protection (DCWP)—formerly the Department of Consumer Affairs (DCA)—protects and enhances the daily economic lives of New Yorkers to create thriving communities. 311 provides assistance in more than 175 languages. The Department of Consumer Affairs (DCA) empowers consumers and businesses to ensure a fair and vibrant marketplace. Sales Tax Identification Number is the 9, 10, or 11-digit number on your New York State Department of Taxation and Finance Certificate of Authority. ] For complaints about businesses elsewhere, contact the local consumer affairs office or the State Attorney General. If consumers have questions about filing a complaint or any other marketplace questions, the Consumer Assistance Helpline 1-800-697-1220 is available Monday to Friday from 8:30am to 4:30pm, excluding State Holidays. Call the Financial Empowerment Center hotline. (631) 853-4600. at. Monday - Friday: 9 AM - 5 PM. Consumer Assistance Unit. You will receive your new combined license and complaint sign during your license renewal period. Schedule an appointment to file in person at the DCWP Licensing Center or NYC Small Business Support Center. Sections 1043(a) and 1043(i) and 2203(f) of the New York City Charter and Sections 20-701 and 20-702 of the New York City Administrative Code authorize the Department of Consumer Affairs to issue this emergency rule. Credit cards accepted at the DCWP Licensing Center and NYC Small Business Support Center include Visa, MasterCard, American Express, or Discover Card. Consumer Complaints and supporting documentation must be received either in person or by mail to: Department of Consumer Affairs. Any other relevant information to help identify the documents. " New York City Department of Consumer and Worker Protection, New York, New York. New Jersey Division of Consumer Affairs. Location: 90-27 Sutphin Boulevard, 4th Floor. Fax. The New York City Department of Consumer Affairs (DCA) is responsible for maintaining a fair and vibrant marketplace. Please include your full name, mailing address and daytime telephone number with all correspondence. For more information, call 311 or visit DCA online at nyc. OCA collaborates with. The Department of Consumer and Worker Protection (DCWP)—formerly known as the Department of Consumer Affairs (DCA)— Office of Labor Policy & Standards is NYC’s central resource for workers. If your agency is located in New York City, you must be licensed by the Department of Consumer and Worker Protection (DCWP). The New York City Consumer Protection Law forbids all "deceptive or unconscionable trade practices in the sale, lease, rental, or loan, or in the offering for sale, lease, rental, or loan of any consumer goods and services, or in the collection of consumer debts. Mar 1, 2024 · March 1, 2024. mail, please complete, print and sign the Printable Complaint Form and submit it to: New York State Department of State Division of Consumer Protection Consumer Assistance Unit 99 Washington Avenue Albany, New York 12231-0001. License, OATH hearing, monetary penalty + investigation resolution Dec 18, 2015 · Mayor de Blasio and Department of Consumer Affairs Commissioner Julie Menin announced the results of the DCA’s first study of gender pricing disparities between goods sold in New York City. mail, please complete, print and sign the Printable Complaint Form and submit it to: New York State Department of State. By supporting businesses through equitable Consumer complaints can be filed at any time here: File a complaint. For complaints about businesses elsewhere, contact the local consumer affairs office or the State Attorney General. ] The Office of Consumer Affairs works to include recipients in all the decisions made about their services and supports. gov Dial 311 or 212-NEW-YORK (212-639-9675) from outside New York City, available 24 hours a day, 7 days a week. Division: Licensing Appointment Line. In addition, the Division encourages businesses and industry to maintain high standards of honesty, fair business practices, and public responsibility in the production, promotion and sale of consumer goods and services. Credit card payments are subject to a nonrefundable The Department of Consumer Affairs (DCA) issues vendor permits to vendors selling merchandise and operators of rides or games. Fax: (646) 500-5968. [2] Worker Rights. The New York City Department of Consumer and Worker Protection ( DCWP ), formerly the Department of Consumer Affairs ( DCA ), is a department of the government of New York City. – 4 p. Stay Connected with @helloDCWP: Businesses using the Department of Consumer and Worker Protection (DCWP) online services portal can get assistance with payment problems, including: Fee errors; Duplicate credit card charges; Credit card denial; A "Hold" placed against a credit card; DCWP refund requests; Confirmation of cancellation requests; By Email. (973) 504-6200. NYC Department of Consumer and Worker Protection Apr 2, 2024 · The Tax Department’s Consumer Bill of Rights Regarding Tax Preparers describes your rights and contains important information about how to protect yourself when hiring a tax return preparer or facilitator. Department of Consumer and Worker Protection. In Person The NYC Department of Consumer and Worker Protection (DCWP)—formerly the Department of Consumer Affairs (DCA)—protects and enhances the daily economic lives of New Yorkers to create thriving communities. Note: You will be redirected to a new web See full list on nyc. Mail. NYC SMALL BUSINESS SUPPORT CENTER. 8 million employees the legal right to take paid On July 24, 2023, DCWP launched a new system to replace its prior online services and provide additional features for businesses, consumers, and workers. DCWP LICENSING CENTER 42 Broadway, Lobby New York, NY 10004 By Appointment Only Hours: Monday-Thursday: 8 a. Mar 19, 2024 · March 19, 2024. You can file a complaint online with DCWP about a tow truck company or a tow truck driver. To this end, DCA conducted a first-ever study of the gender pricing of goods in New York City across multiple industries. NEW YORK, NY – Department of Consumer and Worker Protection (DCWP) Commissioner Vilda Vera Mayuga today announced the expansion of the Visiting Inspector Program (VIP), offering any new retail business the opportunity to receive an educational, violation-free visit from an inspector to help them learn about and comply with the laws that DCWP enforces. Note: DCWP cannot serve as your attorney or give you legal advice. family groups. Albany, New York 12231-0001. *E-mail us requests or questions. New York City Department of Consumer and Worker Protection's Licensing Center formerly the Department of Consumer Affairs administers licensing and permits for the New York City Department of Health. They provide resources and assistance to consumers, investigate complaints, and enforce regulations to promote a transparent and trustworthy marketplace for all residents. NEW YORK, NY – Department of Consumer and Worker Protection (DCWP) Commissioner Vilda Vera Mayuga today released the City’s newly expanded, landmark Workers’ Bill of Rights, a multilingual and comprehensive guide to rights in the workplace in New York City, which was created in collaboration with the Mayor’s Office of Immigrant Affairs (MOIA) and the New York City Mar 7, 2024 · March 7, 2024. Say “Financial Empowerment Centers” or “financial counseling”. Commissioner. . Have a consumer complaint? Ripped off by a business? Want to learn how to avoid scams? Give us a call. By Phone Jan 29, 2024 · NEW YORK, NY – New York City Mayor Eric Adams and New York City Department of Consumer and Worker Protection (DCWP) Commissioner Vilda Vera Mayuga today kicked off the tax season and urged all eligible New Yorkers to file their taxes for free through NYC Free Tax Prep. Department of Consumer Affairs. A settlement is an opportunity to plead guilty to the charge in the summons instead of attending the hearing. CENTRAL OFFICE STAFF. [Deleted material is in brackets. of Consumer + Worker Protection) investigation + defense lawyer. Please provide your NYC311 Service Request number. laws, including any City Council amendments. Please read our tips on how to select a contractor and review the home improvement sample contract. To have a Complaint Form mailed to you, please call 516-571-2600. Learn more about our campaign, our NYC Free Tax Prep Coalition Members, and how you can be a community partner. To settle, you must: You may be able to cure certain first-time charges without paying a penalty. CONSUMER INFORMATION. Department of Consumer Affairs Center 42 Broadway, Lobby 90‐27 Sutphin Boulevard, 4th Floor New York, N. NEW YORK, NY – Department of Consumer and Worker Protection (DCWP) Commissioner Vilda Vera Mayuga today, as part of National Consumer Protection Week, urged all New Yorkers to be aware about the dangers of artificial intelligence (AI) scams and released new tips about how to stay safe and vigilant. NEW YORK, NY —Department of Consumer Affairs (DCA) Commissioner Lorelei Salas today kicked off the tax season with the launch of the Agency’s 16th annual tax season campaign and encouraged New Yorkers who earned $66,000 or less to file for free using NYC Free Tax Prep. DCWP's many online services include applying for and renewing licenses, paying fines, learning the laws and regulations, reviewing model contracts, guides and tips for businesses and consumers Note: You can pay by check or money order, payable to NYC Department of Consumer and Worker Protection. ny. By Email. The Department of Consumer Affairs (DCA) is not responsible for errors or omissions in the handout provided in this packet. We protect and promote labor standards and policies that create fair NYC Department of Consumer and Worker Protection 42 Broadway, 9th floor New York, NY 10004. 12 While DCWP’s study does not estimate an annual financial Oct 26, 2023 · You should file a complaint with the NYC Department of Consumer and Worker Protection (DCWP) when a business treats you unfairly, violates your consumer or worker rights, or fails to resolve a dispute with you. key stakeholders. Note: You can use your case number to check consumer complaint status online . By speaking at the hearing. By Phone x Alert SCAM ALERT The Division of Consumer Affairs (Division) is warning all licensed professionals about individuals impersonating New Jersey Division of Consumer Affairs (DCA) investigators, Drug Enforcement Administration (DEA) agents, DEA investigators, New Jersey Drug Control Unit investigators, Federal Bureau of Investigation (FBI) investigators, and other law enforcement personnel, as To renew in person, you have to bring your completed application to the Department of Consumer and Worker Protection (DCWP) Licensing Center or the NYC Small Business Support Center. 17,698 likes · 71 talking about this · 1,442 were here. 10004 Jamaica (Queens), N. DCA permits include: 30-day Street Fair Vendor Permit : If you plan to have general vendors selling goods (not food) or you plan to have carnival games at your event, then you are required to apply for the 30-day Street Consumer Helpline. See chart below for License Fee—Determined by Date You File Your Application and the Number of Cars: If You File Application Between These Dates: Fee if 5-25 Cars (A) Fee if 26-50 Cars (B) Fee if 51-100 Cars (C) Fee if 101+ Cars (D) From April 1 in an odd year to September 30 in an odd year. Note: If you had an online account with DCWP before July 24, 2023, please use the same email address you provided DCWP. Commissioner Salas also announced the Agency’s continued expansion of The Department of Housing Preservation and Development (HPD) and Department of Consumer and Worker Protection (DCWP) offer resources to help New Yorkers prepare for and navigate the housing application process. Phone Number: (516) 571-2600. twikzochwztxgqgxxdah